Workplace Lead Planning & Admin


Company Overview WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives. Join us. Shape your story here. Supervising Responsibility: No POSITION SUMMARY The Workplace Planning and Administration Lead is responsible for responsible for being the most skilled and knowledgeable technician on the regional workplace support team. They are responsible for creating and maintaining documentation of internal reference, training material, and knowledge management. In addition, this position will serve as the point of escalation for all techs on the team who need assistance with problem resolution they can not resolve independently. PRIMARY RESPONSIBILITIES Serves an a non-supervisory lead on the Workplace Planning and Administration team Mentor and train more junior technicians Work as a part of a Global Team of workplace leads to drive consistency Work directly with end users to resolve escalated issues, particularly using tools that increase productivity i.e. Microsoft Office 365, Teams, OneDrive/SharePoint, Slack and more QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS Required Education, Certifications and Licenses Bachelor's Degree or Equivalent Work Experience Preferred ITIL Certification desirable PRINCE2 desirable Required Experience Minimum of 3 years of experience in a enterprise IT environment supporting workplace technology Minimum of 3 years of experience troubleshooting and supporting workplace devices Working Knowledge of Microsoft Applications and databases (Excel, Word, PowerPoint, Outlook, Teams) Preferred Ticketing system experience, preferably Service Now Training experience (formal or informal) Other This is a FT, non-exempt (hourly) role and also an onsite position. The position summary above is intended to assist with the recruitment process and is not a formal job description. The Perks Exclusive WarnerMedia events and advance screenings Paid time off every year to volunteer for eligible employees Access to well-being tools, resources, and freebies Access to in-house learning and development resources Part of the WarnerMedia family of powerhouse brands Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.